MallitShopIt is the official seller, payment processor and order manager for all products listed on MISI Stores operating on the platform.

2. Processed Orders

Item Selection

Customers may browse and purchase products from various MISI Store categories available on MallitShopIt.com.

• Products selected will be added to a shopping cart.
• Users may remove items or update quantities before checkout.
• Users may cancel the order before payment is completed.

Transaction Completion

Once payment is completed successfully:

• Payments will be securely processed through approved payment gateways.
• Funds will be received directly by MallitShopIt.com.
• Orders will move into processing status.

Order Processing & Delivery

MallitShopIt will process, manage and fulfil all orders placed through MISI Stores.

• Courier deliveries may be arranged through approved logistics providers.
• Delivery times may vary depending on stock availability and location.
• Tracking information may be provided where available.
• Customers must inspect products upon delivery.

3. Delivery Confirmation

Customers must only confirm receipt once:

• All items have been delivered.
• The order is complete.
• Products are correct and undamaged.

4. Withdrawals & Payment Releases

Funds from completed orders may remain pending until delivery confirmation and internal verification processes are completed.

• Only successfully delivered orders qualify for payment release.
• Withdrawals may be delayed during investigations or disputes.
• MallitShopIt reserves the right to place temporary holds on suspicious transactions.
• Payment releases are processed according to internal financial schedules.

5. Return & Refund Process

Requesting a Return or Refund

Customers may submit refund or return requests directly through the MallitShopIt platform.

• Requests should include the reason for the return.
• Supporting images or evidence may be required.
• False or misleading claims may result in account suspension or investigation.

Return Handling

MallitShopIt will review and manage all approved return and refund requests directly.

• Collection or return shipping may be arranged by MallitShopIt.
• Returned products may be inspected before refunds are processed.
• Products must match the original order and be returned in acceptable condition.

Refund Processing

Refunds may be processed once inspections and investigations are completed.

• Refunds may be approved, partially approved or declined depending on findings.
• Refund processing times may vary depending on payment providers and banks.
• MallitShopIt reserves the right to investigate suspicious refund activity.

6. Disputes & Non-Compliance

Customers may report unresolved disputes directly to MallitShopIt administration.

MallitShopIt reserves the right to:

• Investigate complaints and disputes.
• Review communications and transaction history.
• Request additional supporting evidence.
• Freeze or reverse suspicious transactions.
• Suspend or terminate accounts where necessary.
• Take legal action in cases involving fraud or abuse.

7. Customer Responsibilities

• Provide accurate delivery information.
• Inspect products upon delivery.
• Report issues within reasonable timeframes.
• Use the platform honestly and lawfully.
• Avoid submitting false or misleading refund claims.